Refund policy

WE WANT YOU TO LOVE IT

Swoon & Bee products are handmade in small batches in New Orleans. If something is not right with your order, please tell us first — we are a small shop and we will work with you to make it right.

START WITH AN EMAIL

Contact us at swoonandbee@gmail.com within 30 days of delivery with your order number and what went wrong. A photo helps a lot for damaged or incorrect items. Please do not send anything back until we reply with return instructions.

DAMAGED, WRONG OR DEFECTIVE ITEMS — ALWAYS FIXED

If your order arrives damaged, broken, leaking, or we sent the wrong item, we will replace it or refund you in full, including shipping. We may ask for a photo so we can fix the packing or batch issue that caused it.

UNOPENED ITEMS

Unopened, unused items in their original condition can be returned within 30 days of delivery for a refund to your original payment method. Unless the return is because of our error, return shipping is at your cost. Please pack items carefully — we cannot refund items that arrive back damaged from return shipping.

OPENED LIP AND BODY PRODUCTS

For hygiene and safety, opened lip oils, lip balms, lip scrubs, body oils, mists and other personal-care products cannot be resold, so they are not returnable for change of mind or scent preference. Scent is personal, and descriptions and pairings on each product page are there to help you choose. If an opened product has a genuine problem — for example it arrives leaking or spoiled — contact us and we will make it right under the section above.

SALE ITEMS AND GIFT CARDS

Sale and retirement-sale items follow this same policy. Gift cards are not returnable.

REFUNDS, EXCHANGES AND PICKUP ORDERS

Once an approved return arrives and is checked, we will email you and process an approved refund within 10 business days to your original payment method. For an exchange, contact us first and we will arrange the replacement once the original is on its way back. For a Bon Temps Boutique pickup order, contact us by email first rather than asking the boutique to process an online return.