Terms of service

WELCOME TO SWOON & BEE

Swoon & Bee is a small-batch handmade shop based in New Orleans, Louisiana, offering lip, hand, face and body care and fragrances at swoonandbee.com. By visiting this site or buying from us, you agree to these Terms of Service. If you do not agree, please do not use the site.

OUR PRODUCTS

Our products are handmade in small batches. Natural ingredients, colors, scents and textures can vary a little from batch to batch — that variation is part of handmade care, not a defect. Photos are of our real products, but colors may look slightly different on different screens. Product descriptions are for general information. Our products are cosmetics for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any condition. Please read ingredient lists carefully if you have allergies or sensitivities, patch test first, and stop use if irritation occurs.

ORDERS AND PAYMENT

When you place an order, you agree that your payment and contact details are accurate and complete. We may refuse or cancel an order if a product is unavailable, if pricing or information contains an error, or if we suspect fraud. If we cancel an order you have paid for, we will refund that payment. Prices are in US dollars and can change without notice. Discounts, including WELCOME10 for 10% off a first order, cannot be combined unless we say otherwise, and we may end a promotion at any time. The retirement sale is on selected items, in limited quantities, while supplies last.

ACCURACY OF INFORMATION

We work to keep product, price and availability information accurate, but errors can happen. If an error affects your order, we will contact you and offer a corrected option or a refund.

SHIPPING AND LOCAL PICKUP

We offer free domestic shipping on orders over $35. Shipping times and carriers are shown at checkout where available. Once an order leaves us, delivery timing is in the carrier's hands. Risk of loss passes to you on delivery. Local pickup is available at Bon Temps Boutique, 2107 Vets Blvd, Metairie. Pickup orders are usually ready in 24 hours — please wait for your ready notification before collecting, and bring your order confirmation.

GIFT CARDS

Swoon & Bee gift cards can be used at swoonandbee.com. Gift cards are not returnable, are not redeemable for cash except where the law requires it, and do not expire.

YOUR CONTENT AND OUR CONTENT

Everything on this site — our name, logo, photos, label art and writing — belongs to Swoon & Bee or is used with permission. Please do not copy or reuse it for commercial purposes without our written permission. If you send us a review, photo or comment, you give us permission to share it, with your first name, in our shop and social posts.

ACCEPTABLE USE AND LIABILITY

Please do not misuse the site, attempt to interfere with it, or use it for anything unlawful. To the fullest extent allowed by law, our liability for any claim connected to a product or order is limited to the amount you paid for that product or order. Nothing in these terms limits rights that Louisiana or federal law does not allow to be limited.

CHANGES, GOVERNING LAW AND CONTACT

We may update these terms from time to time. The version on this page at the time of your order is the version that applies to that order. These terms are governed by Louisiana law. Questions about these terms: email swoonandbee@gmail.com. Store address on file: 700 Thirba Street, Metairie, LA 70003.